Groups

The following Sub Groups have been established for people in working in ICT throught the TWICT member organisations.

Security Group
to focus on the key issues facing local government and partners in relation to BS7799 and information governance, in particular, how best to implement and manage information security in support of the authorities common priorities and responsibilities.
The group in undertaking this principle will:
• Forge meaningful relationships with government and private organisations
• Heighten awareness of information security agenda in the North East of England
• Fully exploit the economies of scale
• Explore the possibilities of funded initiatives
• Influence policy and best practice
• Move each member authority close to it’s horizon position
Provides a regular email summary of ICT news derived from relevant ICT news feeds

Trainers
the logical home for joint ICT learning and training initiatives within Tyne and Wear Councils.
The group aims to:
• Share best practice.
• Offer a support mechanism within the peer group.
• Act as a feed for trends and developments in new learning/training initiatives.
• Gain economic benefit using joint procurement proposals.
• Investigate the possibility of sharing individual Council learning/training resources within the network group to form a learning/training marketplace.
• Share and improve knowledge within the group.
Provides a regular email summary of ICT news derived from relevant ICT news feeds

Systems Services
the logical home for joint initiatives regarding the provision of robust and scaleable systems services, including but not limited to;
• servers
• storage and backup solutions
• disaster recovery
• email systems
Provides a regular email summary of ICT news derived from relevant ICT news feeds

Networks, Telephony & Wireless
the logical home for joint initiatives regarding the provision of wired and wireless ICT networks and telephony including, but not limited to;
• Infrastructure planning, design, procurement, implementation and support
• PSTN and IP telephony
• Regional infrastructure
• Internet services
Provides a regular email summary of ICT news derived from relevant ICT news feeds

ICT Customer Services & Desktop Support
the logical home for joint initiatives regarding the provision of ICT Service Desk and Desktop support, including but not limited to;
• Customer satisfaction
• Service desk, monitoring and fix tools
• Professionalism, staff development, motivation and perception
Provides a regular email summary of ICT news derived from relevant ICT news feeds

Online Communities of Practice

To support the Sub Groups a number of communtiies of practice have been established on the SOCITM GovX system.  The allow discussion, knowledge sharing, news aggregation and sophisticated archive searching.